Westerwald stoneware vase

I aim to post your order within 1-3 working days and offer two shipping services:

 

UK - Royal Mail Signed For 1st Class

 

Rest of the World - Royal Mail International Tracked

 

How soon after dispatch will I get my order?

 

UK Orders via Royal Mail take 2-3 working days.

 

Europe orders via Royal Mail 3-7 working days.

 

Rest of the World 7-15 working days.

 

*Note these are approximate guidelines from Royal Mail and may vary according to country.

 

International customs and quarantine

 

I don’t not take responsibility for any deliveries subject to customs charges / sales tax or any quarantine checks which may be in place in certain countries. Please check with your local authority before committing to purchase.

 

Lost / missing parcels

 

I don’t take responsibility for any deliveries that do not arrive and become lost or missing. I can provide proof of postage on UK items and tracking on International services.

Due to the nature of pre-loved / vintage, some items may contain minor flaws and show signs of use, any major flaws will be highlighted in the online description. Please ensure you read the description before committing to your purchase.

 

I'm happy to offer refunds for all full price online orders. Please contact me within 14 days of you receiving the item to request a refund.

 

You are responsible for covering any return shipping costs and ensuring it gets back to me safely.

 

Please note that all UK returns need to be sent back within 7 days of me approving the return and 14 days for International returns.

 

Once I have received the item back and it’s been checked I will refund you the original amount minus the initial shipping costs.

 

All sales are final on Sale items and non-refundable unless the item is not as described and major faults have been missed.

 

If you have any queries regarding your order contact me and I will be happy to help.