Shipping & returns

Shipping

 

I always aim to post your order within 3-5 working days.

 

Customs/ Duty

 

I don't take responsibility for any deliveries subject to customs charges/ sales tax. This is worldwide and now includes all countries in the European Union. All orders sent to countries in the EU are now subject to

Import Tax & Custom Fees.


The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value so I advise you to check what your local rate is before committing to purchase.


There is a threshold which is the amount at which a person begins paying taxes based on the declared value of an item. Anything over that you will be subject to charges. Please note thresholds vary from country to country.

 

Quarantine checks

 

I don't take responsibility for any quarantine checks which may be in place in certain countries. Please check with your local authority before committing to purchase.

Lost/ missing parcels

 

I will not refund towards orders marked as delivered with a courier tracking number and proof of postage. I will also not be responsible for any parcels missing where a third party has been nominated by you to accept the parcel on your behalf. It is also your responsibility to ensure your address is correct at the time of purchase. Please check all details before payment.

Risk of loss or damage

I carry the risk of loss or damage to the ordered products until you receive them. The products belong to you when you have received them and have paid me in full. If you return the products to me for any reason, they will become my property again and be at my risk from the time I receive them.


Please note that you have a legal obligation to take reasonable care of the items while they are in your possession and I hold the right to deny returns if the merchandise returned does not meet my policy requirements.

Returns

All my products are unique and one-off pieces. I do not offer refunds unless the product is a) damaged in transit before you receive it or b) if the product is faulty.


All goods are dispatched suitably packaged for transit purposes only. You should inspect the goods upon delivery and check that no items are damaged. If goods are damaged you should sign for as such upon delivery and contact info@davypittoors.com within 24 hours of delivery including photographic evidence of the damage.
 

I do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.


You must check the product for faults before installation or use. Should you believe that your item is faulty you must notify me within 24 hours of delivery at info@davypittoors.com including photographic evidence.


For all orders please organise return shipment using a trackable courier service.

 

Please note you will be fully responsible for payment of all return shipping costs. For international orders, you will also be responsible for any taxes and duties incurred.


Items should be returned to: Davy Pittoors, 7 Macaulay Road, E6 3BJ London, United Kingdom within 14 working days.


If the item returned meets my return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.


In the unlikely event you’d need to return a purchased item to me for any other reason I can offer a credit note to the value of the original purchase price.
 

The item must be returned to me within 14 days of delivery or collection and be in its original condition to qualify for a credit note. This credit note will be valid for 6 months from point of return.
 

Any costs incurred by the customer for delivery charges cannot be refunded or form part of the credit note.


Please contact me via info@davypittoors.com for any queries regarding shipping or returns.